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Service Advantages
Choosing us is not only choosing a product, but also choosing a long-term and reliable commitment.
Pre-sales
At the beginning of each project, our team will thoroughly understand the client's needs and recommend cost-effective products. We go beyond product sales and are committed to providing you with the best charging solutions.
During the sale
Once the order is confirmed, our efficient and transparent delivery process begins immediately to ensure the project is delivered on time and with high quality. Our in-house facilities and production equipment, combined with standardized internal processes, ensure an on-time delivery rate exceeding 98%.
After-sales
We are committed to maximizing your operational efficiency and asset value through proactive service. Our after-sales department will regularly visit customers, respond and communicate within 24 hours, and our products come with a two-year warranty.
Frequently Asked Questions
Our mission is to enable the growth of EVs worldwide. For this to happen, charging must be simple, efficient and desirable.
1. Casing Impact Resistance Rating
2. Does the charging pile require an air conditioner?
3. What is the waterproof rating of the charging pile/charging gun?
4. Charging Gun/Charging Pile Material
5. Can a charging pile that uses swipe card activation be converted to plug-and-play charging? Can this be changed on your own?
6. Is installation included with the charging pile purchase?
7. Charging station installation temperature requirements
8. What should I do if there is a sudden power outage during charging?
9. Can I adjust the charging power using my phone while the charging station is charging?
10. Can the charging station function normally even if the voltage is unstable?

A: Our finished charging piles meet the impact requirements of IK08.